Terms and Conditions

These Terms and Conditions (“Agreement”) govern the use of accommodation services provided by Ohayō Siargao (“we”, “us”, “our”), a small lodging facility located in General Luna, Siargao, Philippines. By booking with us, the guest (“you”, “your”) agrees to the terms below.

1. Reservation and Payment

• The total stay fee must be paid in full to confirm the reservation and it is non-refundable.
• All rates are final and fixed upon booking confirmation. Any room upgrade/change will follow the current rate of the new room.
• Guests must present a valid government-issued ID upon check-in, as required by Philippine laws and regulations for accommodation establishments.

2. Check-In and Check-Out

• Check-in: 3:00 PM | Check-out: 11:00 AM.
• Early check-in or late checkout is subject to availability and will incur a fee equal to half the daily room rate.
• We reserve the right to refuse early check-in or extended stay due to occupancy limitations.

3. No-Show and Cancellation

• Rooms are held until 12:00 midnight on the arrival date. Failure to arrive or inform us by then will result in a no-show, and your reservation and deposit will be forfeited.
• All deposits are non-refundable regardless of reason for cancellation.

4. Security Deposit

• A ₱2,000 refundable security deposit is required upon check-in.
• It covers damages, excessive cleaning, lost items, late checkout, last-minute transport cancellations, and any other significant violation of these terms and conditions that results in additional costs or damages to Ohayō Siargao.
• The deposit will not be refunded in cases including but not limited to:
  • Smoking on premises (verified by CCTV)
  • Noise complaints
  • Eviction for violating house rules
  • Lost keys or excessive mess (e.g. bodily fluids, food waste)

5. House Rules

• No smoking anywhere on the premises.
• Noise must be kept to a minimum at all times. Loud music, shouting, or disruptive behavior may result in immediate eviction without refund.
• Only registered guests are allowed on the premises. Visitors are not permitted inside guest rooms.
• Fridge and shared spaces will be cleaned weekly. Unclaimed items will be disposed of.
• Use of the shared kitchen is limited to dining and kettle use. Cooking is no longer allowed.
• Lost key replacement fee: ₱2,000.
• Damaged or stained linens: Replacement fees apply (₱2,000 minimum).
• Alcohol is permitted, but drinking must be done responsibly and without disturbing others.

6. Guest Responsibilities

• While Ohayō Siargao implements security measures such as CCTV and night patrols, guests are ultimately responsible for securing their personal belongings. Ohayō Siargao shall not be liable for any loss or theft of personal items unless such loss is proven to be a direct result of our gross negligence or willful misconduct.
• Guests are expected to carry their own bags and respect the physical boundaries of staff.
• Please help conserve resources by turning off lights and appliances when not in use.
• Environmental cleanliness is observed — indoor slippers must be worn inside.

7. Safety and Security

• The premises are monitored by CCTV in public areas for security purposes.
• We maintain night staff patrols for guest safety, but we are not liable for losses due to theft or burglary.
• Always lock doors and windows when leaving your room or sleeping.

8. Limitation of Liability

• Ohayō Siargao exercises reasonable care and diligence in providing a safe environment. However, we shall not be liable for accidents, injuries, or losses sustained during a guest's stay that are not attributable to our gross negligence or willful misconduct.
• Guests are responsible for securing their own belongings and travel insurance.
• Ohayō Siargao shall not be held liable for injuries, accidents, delays, loss of personal property, natural disasters, acts of God, or force majeure events during the guest’s stay.

9. Right to Refuse Service / Eviction Policy

• Ohayō Siargao reserves the right to refuse service or terminate the stay of any guest who fails to comply with house rules, engages in illegal activities, or poses a safety risk.
• In such cases, no refunds will be given.

10. Compliance with Law

• Guests agree to abide by Philippine laws and local ordinances.
• Any violation of these Terms or applicable law may result in cancellation of stay and forfeiture of any payments made.

11. Data Privacy

• Ohayō Siargao collects and processes personal data (e.g., names, contact details, IDs) solely for the purpose of confirming reservations and complying with local government regulations.
• All data is handled securely and will not be shared with third parties, except as required by law or with guest consent, in accordance with the Data Privacy Act of 2012 (RA 10173).

12. Dispute Resolution

• Any disputes arising from a stay at Ohayō Siargao shall first be resolved amicably.
• If unresolved, the parties agree to submit to the jurisdiction of the proper courts of Surigao del Norte, Philippines.

13. Severability

• If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.

14. Amendments & Updates

• Ohayō Siargao reserves the right to modify these Terms and Conditions. The updated terms will be posted on our website and will apply to all future bookings.

Privacy Policy

Effective Date: June 15, 2025

At Ohayō Siargao ("we," "us," "our"), a small lodging facility located in General Luna, Siargao, Philippines, your privacy is paramount. We are committed to protecting the personal data we collect from you, our valued guest, in strict compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations.

This Privacy Policy explains how Ohayō Siargao collects, uses, stores, shares, and protects your personal information. By making a reservation with us, checking into our premises, accessing our website, or utilizing our services, you signify your agreement to the terms of this Privacy Policy.

1. Who We Are (Personal Information Controller)

Ohayō Siargao is the Personal Information Controller (PIC). This means we are the entity responsible for determining the purposes and means by which your personal data is collected and processed.

2. What Personal Information We Collect

We collect personal information necessary to operate our business, fulfill your booking, provide our services, and comply with legal obligations. The types of personal data we may collect include:

• Identity Data: Your full name, nationality, gender, and details from your valid government-issued photo identification (e.g., passport, driver's license, SSS/UMID ID, National ID, PRC ID) as presented upon check-in and, if required, during reservation.
• Contact Data: Your email address, mobile phone number, and current city of residence (for Philippine residents) or country of residence (for international guests/those living abroad).
• Reservation & Stay Data: Room type/preferences, number of guests (including children), and special requests.
• Transaction Data: Details about payments to and from you for services rendered.
• Sensitive Personal Information: In rare cases, you might voluntarily provide health-related information for special requests (e.g., dietary restrictions due to allergies). This will only be processed with your explicit consent and for the purpose of fulfilling your specific request.
• Visual Data: CCTV footage captured in public areas of our premises for security and safety purposes.
• Other Information: Any other information you voluntarily provide to us.

We do not knowingly collect personal data from individuals under 18 years of age without parental or guardian consent.

3. How We Collect Your Personal Information

We collect your personal information through various methods:

• Directly from You:

  • When you make a reservation via our website, phone, email, or in person.
  • During the check-in process at our front desk.
  • When you communicate with us (e.g., inquiries, feedback, service requests).

• Through Automated Means:

  • Via CCTV cameras monitoring public areas of our property for security.

• From Third Parties (Where Applicable):

  • Online Travel Agencies (OTAs) or other booking platforms through which you made a reservation, but only the necessary information they are authorized to share with us to process your booking.
  • Payment gateways (PayMongo, PayPal) that confirm your payment status, without sharing your full sensitive financial details with us.

4. Purpose and Legal Basis for Processing Your Personal Information

We process your personal information for specific, legitimate purposes, grounded in the following legal bases as provided by the DPA:

• Performance of a Contract (Your Reservation/Stay):

  • To process and confirm your reservation and manage your booking details.
  • To facilitate your check-in and check-out procedures.
  • To provide the accommodation services you have availed, including fulfilling specific requests (e.g., room preferences).
  • To process payments for your stay and any additional services.

• Compliance with Legal Obligations:

  • To comply with the mandate for guest identification and registration records as required by Philippine laws and regulations for accommodation establishments, aiding in public safety, order, and crime prevention.
  • To adhere to financial reporting, tax, and other statutory requirements.
  • To respond to lawful orders or requests from government, judicial, or law enforcement authorities.

• Legitimate Interests (without overriding your fundamental rights and freedoms):

  • To ensure the safety, security, and well-being of our guests, staff, and property through measures such as CCTV surveillance and night staff patrols.
  • To detect, investigate, and prevent fraudulent transactions or illegal activities on our premises.
  • To improve our services, facilities, and guest experience based on collected feedback and usage patterns.
  • To efficiently manage our internal operations and administrative processes.
  • To address and resolve your inquiries, concerns, or complaints.

• With Your Consent:

  • For sending you marketing communications, promotional offers, or updates about Ohayō Siargao, if you have explicitly opted in to receive such communications. You have the right to withdraw this consent at any time.
  • For processing any sensitive personal information (e.g., specific health information for dietary needs) you voluntarily provide, where your explicit consent will be obtained for that specific purpose.

Automated Decision-Making: Ohayō Siargao does not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects on you.

5. How We Store and Protect Your Personal Information

We are committed to safeguarding your personal information. We implement a combination of organizational, physical, and technical security measures to protect your data against accidental or unlawful destruction, alteration, unauthorized disclosure, access, misuse, or any other unlawful processing. These measures include:

• Organizational: Strict internal policies and procedures for data access, regular privacy awareness training for staff, and designating a Data Protection Officer.
• Physical: Secure storage of physical records, restricted access to data processing areas, and CCTV monitoring in public areas.
• Technical: Use of secure networks, access controls (passwords, user authentication), data encryption where appropriate, and regular security assessments.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Sharing Your Personal Information

Ohayō Siargao will not sell, rent, or trade your personal information to third parties for their independent marketing purposes. We may share your personal data only under the following limited circumstances:

• Service Providers: We engage trusted third-party service providers who perform functions on our behalf and require access to your personal data to do so (e.g., secure online payment processing via PayMongo/PayPal, IT support, website hosting). These providers are legally bound by contracts to process your data only according to our instructions and to maintain its confidentiality and security.
• Legal and Regulatory Compliance: We may disclose your personal information when required by Philippine law, legal processes (e.g., court order, subpoena), or governmental regulations, or if we believe in good faith that such action is necessary to comply with legal obligations or protect our rights, property, or safety, or that of our guests and staff.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be part of the transferred assets. We will notify you of any such transfer and any resulting changes to this Privacy Policy.
• With Your Consent: We may share your information with other third parties when you have provided your explicit consent for such sharing (e.g., if you request us to book a specific tour on your behalf with a third-party tour operator and consent to us sharing your contact details for coordination).

7. International Data Processing

Ohayō Siargao is located in the Philippines, and the personal data we collect is primarily processed within the Philippines in accordance with the Philippine Data Privacy Act of 2012. However, we acknowledge that our guests may include foreign nationals, including residents of the European Union (EU) or other regions with specific data protection laws. While our operations are primarily governed by Philippine law, we commit to handling all personal data with the utmost care, consistent with internationally recognized data privacy principles, and to the extent applicable, in consideration of their respective data protection laws.

8. How Long We Retain Your Personal Information

We retain your personal information only for the period necessary to fulfill the purposes for which it was collected, to provide our services, to comply with our legal and regulatory obligations (e.g., guest registration records as required by the DOT and local government units, tax compliance), to resolve disputes, and to enforce our agreements.

Once your personal data is no longer necessary for these purposes, or upon the expiration of legal retention periods, we will securely dispose of or anonymize it in a manner that prevents further processing or identification.

9. Website Usage & Cookies

Our website, [https://ohayosiargao.com/], does not directly use cookies or similar technologies to collect personal information for tracking or analytics purposes. Any minimal technical information automatically collected by your browser or our web hosting provider (e.g., IP address, browser type) is for website functionality and security, not for individual tracking.

• Managing Browser Settings: You can typically modify your browser settings to block or notify you about cookies, though as we do not use them for personal data collection, this functionality is primarily for your general internet use.

10. Your Data Privacy Rights (Rights of the Data Subject)

Under the Data Privacy Act of 2012, you, as a data subject, are entitled to the following rights concerning your personal data processed by Ohayō Siargao:

• Right to be Informed: To be informed that your personal data will be, are being, or have been processed.
• Right to Object: To object to the processing of your personal data, including processing for direct marketing, automated processing, or profiling.
• Right to Access: To obtain reasonable access to your personal data that we hold, upon written request. This includes information about the sources from which your data was obtained, the purposes of processing, and information about recipients to whom your data has been or will be disclosed.
• Right to Rectification: To dispute the inaccuracy or error in your personal data and demand its immediate correction.
• Right to Erasure or Blocking (Right to be Forgotten): To suspend, withdraw, or order the blocking, removal, or destruction of your personal data when it is incomplete, outdated, false, unlawfully obtained, used for unauthorized purposes, or no longer necessary for the purposes for which it was collected.
• Right to Damages: To be indemnified for any damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal data.
• Right to Data Portability: To obtain a copy of your personal data in an electronic or structured format, if processed through electronic means, when applicable.
• Right to File a Complaint: To lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided below. We will address your request in accordance with the DPA and its Implementing Rules and Regulations.

Our website may contain links to third-party websites (e.g., tour operators, local partners). We are not responsible for the privacy practices or content of those external sites. We encourage you to read their privacy policies if you choose to visit them.

11. Our Data Protection Officer (DPO)

For any questions, concerns, or requests regarding this Privacy Policy, your data privacy rights, or the processing of your personal data, please contact our designated Data Protection Officer:

Data Protection Officer: Christina R. Cabalhin

Ohayō Siargao [info@ohayosiargao.com]

[+63 962-204-6265]

[Purok 5/Poblacion 5, General Luna, Siargao, Philippines]

12. Changes to This Privacy Policy

Ohayō Siargao reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or operational changes. When we make significant changes, we will revise the "Effective Date" at the top of this policy and may provide additional notice. We encourage you to periodically review this page for the latest information on our privacy practices.